We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Return Instructions

To start a return, please contact us at admin@zen18.online with your order number and the reason for your return.

If your return is accepted, we will provide instructions on how and where to send your item. Return instructions and the applicable return address will be provided after your request has been approved.

For returns that are not related to a damaged, defective, or incorrect item, return shipping costs are the responsibility of the customer.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can evaluate the issue and make it right.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@zen18.online.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Items that have been worn, used, damaged after delivery, or returned without their original packaging may not be eligible for return.

Personalized or custom-made items, if offered, are not eligible for return unless they arrive damaged or defective.

Please contact us if you have questions about whether your item is eligible for return

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Economic Area and European Union consumers
Our 30-day return policy does not limit any statutory consumer rights that may apply to you.

If your order is shipped to the European Economic Area or European Union, you may also have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

Items must be returned in the same condition in which they were received, unworn or unused, and in their original packaging.

Nothing in this policy affects your statutory rights in relation to faulty, damaged, or non-conforming goods.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your bank or payment provider to process and post the refund.

Where applicable law provides additional or different refund rights or timelines, we will comply with those requirements.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at admin@zen18.online.